Privacy Policy

This Privacy Policy explains how Consumer Escalation Services ("CES," "we," "our," "us") collects, uses, protects, and handles personal information you share with us through this website, our intake forms, our email, text, phone, and other communications, and through our nonlegal consumer complaint support services.

1. Who operates this website

Consumer Escalation Services is currently operated by David Hirschfield as a California-based sole proprietor. This identification will be updated if the business structure changes.

2. Information we collect

We collect only the information needed to review your issue and provide the support you request. Categories of information we may collect include:

• Name
• Email address
• Phone number
• Mailing address (if provided)
• Complaint or dispute details, including the parties involved, dates, amounts in dispute, and a description of the issue
• Documents, screenshots, images, messages, timelines, receipts, invoices, contracts, agreements, and other evidence you voluntarily submit through our intake forms, by email, or by file upload
• Payment-related information processed through third-party payment processors (CES does not directly store full card or bank account numbers)
• Website usage data, device and browser information, IP address, approximate location derived from IP, page views, referral information, and UTM / campaign parameters where applicable
• Cookies and similar technologies used for analytics, session continuity, and site performance
• Information you choose to share in any voluntary chat, quiz, or assistant interaction on the website

3. How we use information

We use the information you share to:

• Respond to inquiries and case-review requests
• Review service fit and recommend an appropriate next step
• Provide nonlegal consumer complaint support, including preparing complaint letters, timelines, evidence indexes, and escalation packages around your facts
• Process payments through a third-party payment processor
• Follow up with you about your matter
• Send case updates, document requests, and appointment or call coordination
• Maintain internal recordkeeping for the work performed
• Improve the website, content, and visitor experience
• Maintain reasonable security, prevent fraud, and meet legal and business compliance obligations

4. What we do not do

CES does not sell your personal information. CES does not use your complaint details for unrelated third-party marketing. CES does not share your dispute records with other clients, advertisers, or unrelated third parties. Nothing you share with us is protected by attorney-client privilege because CES is not a law firm and does not provide legal advice or legal representation.

5. Third-party service providers

CES uses standard third-party providers to operate the business. These providers receive only the information needed to perform their function and are expected to maintain reasonable security. Categories of providers currently include:

• Website hosting and content delivery
• Customer relationship management (CRM) for intake records
• Email and transactional messaging
• SMS / text messaging delivery
• Payment processing
• Website analytics and performance monitoring
• Secure file or document storage where applicable

6. Cookies and analytics

The website uses cookies and similar technologies for basic analytics, session continuity, and performance. Analytics tools may collect aggregated page-view information, device and browser data, approximate location based on IP, referral information, and UTM parameters. Most browsers allow you to refuse or delete cookies through browser settings; refusing cookies may affect site functionality.

7. SMS and text messaging

If you provide a phone number through our intake form, by email, or by phone, CES may contact you by text message for case-related purposes, including intake support, document requests, appointment or call coordination, service updates, and other client communication tied to your matter. CES does not use text messaging for unrelated sales blasts or unrelated third-party marketing. Message and data rates may apply depending on your wireless plan. You may reply STOP to any text message at any time to ask us to stop, or email support@consumerescalationservices.com to request that text messaging stop.

8. Data retention

CES retains personal information only as long as reasonably necessary to provide the requested service, maintain business records, prevent disputes, support security and fraud prevention, and meet legal or compliance obligations. You may request deletion of your records by contacting us; some information may be retained where we have a legitimate business or legal reason, such as payment records, work product, or recordkeeping requirements.

9. Security

CES uses reasonable safeguards to help protect the information you share. No method of internet transmission or electronic storage is 100% secure, and CES cannot guarantee absolute security.

10. Sensitive information

Please do not submit Social Security numbers, full bank account numbers, full credit or debit card numbers, passwords, government-issued identification numbers, health or medical records, or other highly sensitive personal information through our intake form, email, or website unless CES has specifically requested it through an approved secure process. If you accidentally submit that kind of information, contact us so we can take reasonable steps to remove it.

11. Children's privacy

CES services are not directed to children under 13, and CES does not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted information, please contact us so we can remove it.

12. California privacy rights

California residents may contact CES to:

• Request information about the categories of personal information CES has collected about them
• Request that CES correct inaccurate information
• Request that CES delete personal information, subject to applicable exceptions
• Ask questions about CES's privacy practices and how their information is handled

CES may not currently meet the threshold requirements that trigger the full California Consumer Privacy Act (CCPA) framework for "businesses" as defined under that law, but CES will make reasonable efforts to honor privacy requests where appropriate and to respond to California residents in good faith.

13. Do Not Sell or Share

CES does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are commonly understood under California privacy law. If CES's advertising or analytics practices change in the future, this Privacy Policy will be updated and any required notices, choices, or opt-out mechanisms will be provided.

14. Your choices

You may decline to provide certain information, though some details are needed for CES to review your matter or provide service. You may also ask CES what we have on file, ask CES to correct or update information, or ask CES to delete your file, subject to applicable recordkeeping, legal, payment, fraud-prevention, or business exceptions.

15. Changes to this policy

CES may update this Privacy Policy from time to time as services, providers, or legal requirements change. The updated version will be posted on this page with a new "Last updated" date. Material changes will be communicated through the website where reasonable.

16. Contact us

For questions about this Privacy Policy, or to make a privacy request, please contact:

Consumer Escalation ServicesWebsite: ConsumerEscalationServices.com
Email: support@consumerescalationservices.com
Phone: 1 (855) 444-4177
Service area: Entire United States (Nationwide)

This Privacy Policy is a general informational document and is not legal advice. Consumer Escalation Services is not a law firm and does not provide legal advice or legal representation. If you need legal advice about your specific privacy rights, please consult a licensed attorney.